Frequently Asked Questions
Your guide to western style and seamless shopping.
How do I determine my correct boot size?
We recommend checking our specific size guide found on each product page. Generally, our western boots run true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit with boot socks.
What is your return policy for apparel and footwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that boots must be returned in their original box to be eligible for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout if you need your cowgirl gear sooner.
Are your leather products ethically sourced?
Yes, we pride ourselves on quality craftsmanship. Our leather goods are sourced from reputable tanneries that prioritize sustainable practices and high-grade materials for long-lasting wear.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. Shipping rates and delivery times for international orders are calculated at checkout based on your location.
How should I care for my felt or straw hats?
To maintain the shape of your hat, store it upside down on its crown or on a hat rack. Use a soft brush for felt hats to remove dust, and a damp cloth for straw hats. Avoid leaving them in hot cars as heat can shrink the sweatband.